Frequently Asked Questions
1How does MILE ensure quality ?
At MILEmetal, quality and customers satisfaction comes first.
First of all we follow our ISO9001:2015 procedures throughout the entire process from order over manufacturing to shipping.
Tolerances and accuracy is determined based on the customers information such as production drawings and 3D files. We will inform you when we see indications that there could be a problem to produce your product. Furthermore we will suggest how to improve the design for better manufacturing. Manufacturing is also an interaction between us and the customer.
Each part is followed up during the manufacturing process. Our Quality engineers always make a measuring report. In many cases we ship one or two production samples from the entire batch to our customer for acceptance. When accepted it means the entire batch is good to ship. We will rework or start over in case there is a non-conformity. It is our responsibility to deliver good products.
For large production series and assembled products or devices it is better for you to come over and sign-off the product. In this way we are both certain that the goods are conform the specification before shipping.
2How fast can I get my products ?
Whenever possible, we will try our best to break through this opportunity. Customer satisfaction is the key to our success. Sample time: usually 7-10 working days, mold production: 25 working days, mass production: 20-35 working days (including planning, raw material procurement, production and quality inspection), express delivery time will require 3 to 5 working days, ocean shipping takes about 4-6 weeks * Delivery time may vary depending on your location.
3How much does shipping cost ?
Shipping cost is calculated when we make a quotation, depending on the required products, shipping address and shipping method. Customers also have the option to use their own shipping accounts (e.g. DHL or UPS) for Express delivery. Next the goods can be shipped on pallets or containers froml the nearest sea port (Ningbo). Customers are responsible for duties and fees associated with international shipping. For shipping outside of China, the customer must provide a valid shipping account. Our current shipping service provider includes UPS, TNT, FEDEX & DHL.
4PRODUCTS
We specialize in machining parts, industrial machinery parts, CNC turning parts and stamping parts with 10-year manufacturing and solutions experiences. Our industrial components products include all kinds of hardware and plastic products, such as valve body, nut, bolt, rivet, pipe fittings, connector, and so on.
5Machining Equipment
Our machining equipments include CNC milling machines, CNC turning machines, stamping machines, automatic lathe machines, tapping machines, grinding machines, screw machines, cutting machines and so on. Therefore, we specialize in cnc machining parts, lathe machinig parts, stamping parts, springs, screws and so on.
6The Minimum Order
We have our own factory, therefore, every small order is available for my company.
7Will you provide sample for testing
For easy or similar samples, my company is willing to provide the samples for free, and our customers pay for the shipping cost. If the samples are with some difficulty, the sample charge will be paid beforehand. Also the shipping cost is at the buyers’ expense.
8Shipping Ways
Generally speaking, there are UPS,TNT,DHL,Fedex for you to choose to ship the products. If the products are of heavy weight and large volumn, we will ship them by sea. This way can save our customers a lot of money. However, it will take about 26 days to ship the products to their destination.
9How to guarantee the Quality of Industrial Parts?
we are ISO 9001-2008 certified firm. we have the integrated system for industrial parts quality control. We have IQC (incoming quality control), IPQCS (in process quality control section), FQC (final quality control) and OQC (out-going quality control) to control each process of industrial parts prodution.
10How Long is the Delivery for Your Industrial Part?
Generally speaking, it will take us 15 working days for machining parts and 25 working days for the for stamping parts products. But we will shorten our lead time according to customers’ demands if we are able to.
11Can You Supply OEM Service for Industrial Machine Parts?
Yes, we provice OEM service for industrial machine parts according to customer’s requirement.
12How do I Order Your Industrial Equipment Parts Products?
You can provide your drawings or dimensions of your required industrial equipment parts and also your required quantity.
13What’s the Advantage of Your Parts for Industry Products?